Refund policy

Online Purchases

We accept returns on new, unused items within 14 days of purchase. It must be returned in the same, unopened condition that you received it, with a receipt as proof of purchase. Please start your return here.
Unless the product is defective or damaged, the customer is responsible for the cost of shipping the product back to us.

If your return is approved you will be automatically refunded on your original payment method. It can take a few days for your bank or credit card company to process and post your refund.

Please inspect your items after purchase to ensure you do not have a damaged, defective, or wrong product

We accept returns on new, unused items within 14 days of purchase. It must be returned in the same, unopened condition that you received it, with a receipt as proof of purchase.
Exceptions/Final Sale Items:

All bulk, refillable products including cleaning products, personal care products, and food filled into your own container are final sale.
Gift cards are final sale.
All perishable goods such as prepared foods or dairy are final sale.

Please contact us if you have a question about your purchase’s return eligibility. Please bring in your item within 14 days of purchase to make the return or exchange in person.

We get that mistakes happen! Around the shop you will see "Mind The Price" stickers on items with high per-ounce price points. This alerts you that the item you are refilling can get expensive quickly, especially if you fill your own container and don't realize its size. We encourage you to be mindful of the size of the container you are filling and refilling (whether you bring it in or use ours). Once a product enters your container from home (not a brand new one from the store that day), we cannot guarantee a return or exchange due to potential contamination, and will ask that you pay for the refilled product. If you make a small mistake, ask a staff member to help you correct it, and we will generally do our best to assist.

We are unable to accept returns of our Re-Up containers. Due to sanitation regulations, we are not able to resell containers you have already brought home.
We recommend reusing them for another product or donating any containers you really can’t use.

We always want to make sure you’re happy with your purchase AND we are always striving to reduce waste wherever we can. Due to sanitation guidelines we often have to throw away unpackaged items that get returned to us. We always do our best to distribute things we cannot resell amongst staff, but it’s not always possible. We strongly encourage all our customers to try and find a use for something instead of returning it to us. Give things away to your friends! Try something new! Make a huge batch of pickles with that wrong vinegar!